1. Introduction

Welcome to Cartivo. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Payment details (processed securely through payment partners)
  • Account login information

Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage and browsing activity
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Verify payments and prevent fraud.
  • Provide customer support.
  • Send order updates and shipping notifications.
  • Improve our website, products, and services.
  • Personalize your shopping experience.
  • Send promotional emails, SMS, or offers (only where permitted or with your consent).
  • Comply with legal and regulatory requirements.

4. Cookies

Our website uses cookies to:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Improve website performance.
  • Analyze visitor traffic and website usage.
  • Deliver a better shopping experience.

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

5. Payment Security

We do not store your complete payment card details on our servers. Payments are processed through trusted and secure payment service providers using industry-standard encryption and security measures.

6. Sharing Your Information

We may share your information with:

  • Delivery and logistics partners.
  • Payment gateway providers.
  • Technology and website service providers.
  • Marketing service providers (where applicable).
  • Government authorities or law enforcement agencies when required by law.

We do not sell or rent your personal information to third parties.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. However, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.
  • Provide customer support.
  • Meet legal, tax, accounting, and regulatory obligations.
  • Resolve disputes and enforce our agreements.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Withdraw consent for marketing communications.
  • Request a copy of the personal data we hold about you, where applicable.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing your information.

11. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact our customer support team through the contact information provided on the Cartivo website.